Support Policy
At ClassyStyle, we are committed to providing you with excellent customer service and support. This Support Policy outlines how we assist you before, during, and after your purchase.
Our support team is available during the following hours:
? Support Hours:
Saturday – Thursday: 10:00 AM – 8:00 PM
Friday: Closed (or limited support depending on your business)
? Phone Support: +8801886108583
? Email Support: support@classystyle.com.bd
? Messenger/Live Chat: Available on our website and social media during working hours.
You can reach us through the following channels:
Email – For inquiries, order issues, return/refund requests.
Phone – For urgent assistance during business hours.
Live Chat – Available on our website during working hours.
Social Media – We respond to messages on platforms like Facebook and Instagram.
Email/Contact Form: Within 24 hours (excluding holidays).
Live Chat & Phone: Instant or within a few minutes during support hours.
Social Media Messages: Within 12–24 hours.
We provide support for:
Order tracking & status updates
Product information & availability
Return, refund, and exchange inquiries
Website navigation and technical issues
Payment issues or confirmation
Our support team does not handle:
Custom design or alteration requests unless offered
Third-party product installation
Issues arising from customer misuse or damage
Products not purchased from ClassyStyle
If your issue is unresolved or you are not satisfied with our initial response, you may request escalation. Please mention “Escalation Request” in your email subject or message.
We value your feedback to improve our service. Please feel free to share your experience by contacting us directly or leaving a review.
